Competency-Based Interviews: How to Master the New Interview Style and Give Them the Answers That Will Win You the Job.

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by Robin Kessler

Pages:265 pp
Cover: Paperback
Copyright: 2006

NOTE:
Book orders may take up to 5-7 business days to receive from receipt of your order.

Competency-Based Resumes: How to Bring your Resume to the Top of the Pile.

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by Robin Kessler and Linda A. Strasburg

Pages: 192 pp
Cover: Paperback
Copyright: 2006

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Book orders may take up to 5-7 business days to receive from reeipt of your order.

Crucial Confrontations-Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior.

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by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

Pages:284 pp.
Cover:Paperback
Copyright:2005

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Orders may take up to 5-7 business days to receive from receipt of your order.

Crucial Conversations-Tools for Talking when Stakes are High.

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by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

Pages:240 pp.
Cover:Paperback
Copyright:2002

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Orders may take up to 5-7 business days to receive from receipt of your order.

Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery, 2nd Edition.

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by Liz Osborne, MS, Sage Consulting

Cover: Paperback
Pages: 256
Copyright: 2004

NOTE:
Book orders may take up to 5-7 business days to receive from receipt of your order.